Privacy Policy

1. Information We Collect

We collect the following types of information when you interact with our website and services:

Personal Information

• Full name and contact information (email address, phone number)
• Business name, business address, and business type
• Professional license information (license number, state of issuance, expiration date)
• Payment and billing information (credit card details are processed securely through Shopify and are not stored on our servers)
• Shipping address

Automatically Collected Information

• Browser type and version
• IP address and approximate geographic location
• Device type and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies

2. How We Use Your Information

• To verify your professional credentials and approve wholesale accounts
• To process and fulfill your orders, including shipping and delivery
• To communicate with you about orders, promotions, product updates, and account-related matters
• To provide customer support and respond to inquiries
• To personalize your experience and recommend relevant products
• To improve our website, products, and services through analytics
• To prevent fraud and ensure the security of our platform
• To comply with legal obligations and enforce our terms
• To manage our affiliate program and track referral commissions

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and shopping cart contents
• Analyze website traffic and usage patterns
• Track affiliate referrals and campaign performance

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

4. Third-Party Services

We use the following third-party service providers to operate and improve our platform. Each provider has its own privacy practices:

• Shopify — E-commerce platform for order processing, payment handling, and product management
• Supabase — Database and authentication services for account management and data storage
• GoHighLevel (GHL) — Customer relationship management, email marketing, and communication automation
• Vercel — Website hosting and deployment platform

We do not sell your personal information to third parties. Data shared with service providers is limited to what is necessary to perform their specific functions.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law (such as tax and financial records, which may be retained for up to 7 years). Anonymized and aggregated data that cannot be used to identify you may be retained indefinitely for analytical purposes.

6. Your Privacy Rights (CCPA / GDPR)

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — Request a copy of the personal data we hold about you
• Right to Rectification — Request correction of inaccurate or incomplete data
• Right to Erasure — Request deletion of your personal data (subject to legal retention requirements)
• Right to Restrict Processing — Request limitation of how we process your data
• Right to Data Portability — Receive your data in a structured, machine-readable format
• Right to Opt-Out — Opt out of marketing communications at any time
• Right to Non-Discrimination — Exercise your privacy rights without receiving discriminatory treatment

California residents have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information as defined by the CCPA.

7. How to Request Data Deletion

To request deletion of your personal data, please email us at info@eurolbeauty.com with the subject line "Data Deletion Request." Include your full name and the email address associated with your account. We will verify your identity and process your request within 30 days. You will receive a confirmation once your data has been deleted. Please note that certain data may be retained as required by law.

8. Security Measures

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted between your browser and our servers, secure payment processing through Shopify, access controls and authentication for internal systems, regular security reviews and updates, and encrypted data storage through our service providers. While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standards.

9. Children's Privacy

Our website and services are intended for licensed professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.